Terms & conditions
Booking Process
Tours Listed on Our Website
1. Reservation through our partner booking platforms
2. Confirmation of booking details
3. Payment of the tour price
4. Reservation confirmation
5. Tour begins
Please note that the terms and conditions stated on each booking platform will apply.
Custom-Made Tours
1. Inquiry
2. Proposal of a customized tour
3. Payment of the tour price
4. Contract conclusion
5. Delivery of the final itinerary
6. Tour begins
Each custom-made tour is individually planned according to the guest’s request.
Participation Requirements
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Dietary Restrictions
・We regret that we are unable to accommodate food allergies, religious dietary requirements, vegan menus, or any other individualized dietary requests.
・Guests with such dietary restrictions are kindly asked to refrain from joining this tour. -
Health & Mobility
・This experience includes walking, stairs, and visits to working environments.
・Participants must be able to move independently and safely. -
Age Requirement
・This tour is recommended for guests aged XX and above.
・Minors must be accompanied by a parent or legal guardian. -
Attire
・As we enter markets, kitchens, and craft studios, we kindly ask that you wear comfortable clothing and appropriate footwear. -
Respect & Conduct
・Some areas prohibit photography. Please follow all guidance provided by our staff and artisans.
・Guests whose behavior may disturb the experience for others may be asked to leave the tour. -
Language
・The tour is conducted in English only.
Travel Conditions
Tour Price
• Please refer to each tour page for the applicable price.
• All prices include consumption tax unless otherwise stated.
What Is Included / Not Included
• Details are specified on each individual tour page.
Payment Methods
• Credit card
• Bank transfer
The payment deadline will be communicated via email after booking.
Cancellation & Changes
Cancellation policies may vary depending on the tour.
The following is the standard policy.
Date of Cancellation
20–8 days before departure
7–2 days before departure
One day before departure
Day of departure
No-show
Cancellation Fee
20% of the tour price
30% of the tour price
40% of the tour price
50% of the tour price
100% of the tour price
Changes to the itinerary may also be subject to cancellation fees.
Travel Terms & Conditions
Our tours are conducted in accordance with the
Standard Travel Agency Terms and Conditions (Order-Made Tour Contract)
issued by the Japan Tourism Agency.
Terms of Use
Please review the following terms before using this website:
• Unauthorized reproduction or use of content on this website is prohibited.
• Content may be changed without prior notice.
• Proper display may not be guaranteed depending on the user’s internet environment.