Terms & Conditions



Terms & conditions

Booking Process

Package Tour

1. Reservation through our partner booking platforms
2. Confirmation of booking details
3. Payment of the tour price
4. Reservation confirmation
5. Tour begins

Please note that the terms and conditions stated on each booking platform will apply.

Custom-Made Tours

We are currently preparing our custom-made tours.

Participation Requirements

 

  1. Dietary Restrictions
    ・We regret that we are unable to accommodate food allergies, religious dietary requirements, vegan menus, or any other individualized dietary requests.
    ・Guests with such dietary restrictions are kindly asked to refrain from joining this tour.

  2. Health & Mobility
    This experience involves walking, climbing stairs and visiting working environments.
    ・For the reason stated above, participants must be able to move around independently     and safely.

  3. Age Requirement
    ・This tour is recommended for guests aged XX and above.
    ・Minors must be accompanied by a parent or legal guardian.

  4. Attire
    When visiting shops, markets, kitchens and craft studios, please ensure you are wearing comfortable clothing and appropriate footwear.

  5. Respect & Conduct
    You may enter the back areas of the restaurant and workshop, but you must comply with no-photography zones and facility instructions.
    ・If you engage in behavior that disrupts the cultural experience, you may be asked to leave the tour.

  6. Language
    ・The tour is conducted in English only.

 

Travel Conditions

Tour Price
• Please refer to each tour page for the applicable price.
• All prices include consumption tax unless otherwise stated.

What Is Included / Not Included
• Details are specified on each individual tour page.

Payment Methods
• Credit card
• Bank transfer

The payment deadline will be communicated via email after booking.

Cancellation & Charges

Cancellation policies may vary depending on the tour.
The following is the standard policy.

Date of Cancellation 
20 days before departure date
7 days before departure date
One day before departure date
Day of departure 
No-show                                  

Cancellation Fee
20% of the tour price
30% of the tour price
40% of the tour price
50% of the tour price
100% of the tour price

Changes to the itinerary may also be subject to cancellation fees.

Travel Terms & Conditions

Our tours are conducted in accordance with the
Standard Travel Agency Terms and Conditions (Order-Made Tour Contract)
issued by the Japan Tourism Agency.

Terms & Conditions

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